At The Little Night, we want your child to sleep well. We also want clear rules, written in black and white, so you know exactly what to expect. This page explains everything simply: your legal rights, our30-night trial, who pays what, and how much you are refunded based on the pillow's condition.
The Little Night store is operated by Kyronix Labs LLC. These conditions apply to every order placed on the site. They complement our terms of service and our guarantee page.
1. The essentials in 30 seconds
- Wrong size?If your child hasn't slept on it yet, we exchange it — and the exchange is free: we pay.
- The pillow has never been used and you change your mind? You send it back (return shipping is at your expense) and we refund the full product price.
- The pillow has been used (your child slept on it, even for a few nights)? We can never offer it to another family. The refund is then 25% of the price paid for that product.
- The pillow comes back stained, washed, or damaged?It can't be checked or taken back: it is not refunded.
- The pillow is defective or doesn't match your order? That is our responsibility: full exchange or refund, and we cover all costs.
2. Why these rules: hygiene
A pillow touches a child's face and mouth for hours, every night. We don't let two children sleep on the same pillow: you wouldn't want that for your child, and neither would we. A pillow that has been used, even for one night, even if it comes back clean, can therefore never be sold to another family. For us, it is lost.
That is the only reason the refund depends on the pillow's condition. Opening the parcel, taking the pillow out, touching it, looking it over — as you would in a store — is fine and does not change your refund. Having your child sleep on it, however, is using it. From that point on, it can't go to anyone else.
3. Your right of withdrawal (14 days)
The law protects you. For every online purchase, you have a legal withdrawal period of 14 days after receiving the parcel, with no reason required. If your order is delivered in several shipments, the period starts when the last item arrives.
To exercise this right, simply tell us before the 14 days end, with a clear statement: a simple email to hello@thelittlenight.com is enough, or the model form below. You then have 14 days to return the product, at your expense.
The refund then follows the law (article L.221-23 of the French Consumer Code): we refund the product price, minus any loss of value if the product was used beyond a simple try-on. In practice, that is the scale in section 1: full refund if the pillow has never been used, 25% of the price if it has been used, and no refund if it comes back stained, washed, or damaged. Condition is assessed when the parcel arrives, with photos, and we always explain the calculation before applying anything.
4. Our 30-night trial (in addition to the law)
On top of your legal 14-day right, we offer a 30-night trial. Why? Because a pillow is judged by sleeping on it, and a child needs several nights to adjust.
During those 30 nights, here is what we offer:
- We support you first. Size, setup, adjustment period: most issues are resolved in a few days, without sending anything back.
- Size exchange is free.If the size you chose doesn't fit your child and the pillow hasn't been used yet, we exchange it and we cover the costs.
- The refund follows the pillow's condition, as explained in section 1: in full if never used, 25% of the price if used, nothing if stained, washed, or damaged.
- Often, no parcel to prepare. Thanks to the video we ask for on the form, we can very often refund you without a return: you keep the pillow and advance no shipping costs.
The conditions of this trial (minimum 10 nights, form, video) are detailed on the Guarantee page.
5. How to make your request
Everything happens on one page: Refund or cancellation. You enter your order number, answer a few questions, and we take care of the rest.
- Fill in your request on the Contact page (or email us), with your order number and the email used for the order.
- Depending on your situation, we ask for a short video of the pillow (10 to 20 seconds — we tell you what to film). That is what often lets us refund you without you having to ship a parcel.
- We reply within 48 business hours with the solution best suited to your case.
- If a return is needed, we give you the address. Include a note with your name and order numberin the parcel: without it, we can't tell whose parcel arrived.
- Send the pillow back clean, complete, and well protected for transport.
- Keep proof of shipment (receipt or tracking number): it helps trigger your refund.
Prefer to write? That works too: hello@thelittlenight.com or our Contact page. For a withdrawal within 14 days, a simple message is enough and it is logged on the date you send it.
6. Fees: who pays what
- Return for a change of mind or under the 30-night trial: return shipping is at your expense (expect about €12–15 for a pillow). Choose tracked shipping: while the pillow travels, it remains your responsibility.
- Size exchange:at our expense, if the pillow hasn't been used yet. You pay nothing.
- Defective or non-conforming product: fully at our expense. See section 8.
Refused or unclaimed parcel.If you refuse the parcel on delivery, if you don't collect it in time from a pickup point, or if the address given was wrong, the carrier returns it to us and charges us for that return. Those costs are yours: they are deducted from your refund, and the refund only leaves once the parcel has actually reached our warehouse. If you want to be re-delivered, reshipping costs are also yours, and we tell you before any new shipment. Refusing a parcel is not a refund request: write to us to say what you want.
Bank fees. Any fees or exchange differences charged by your bank (especially for accounts outside the eurozone) do not go through us and are not refundable.
7. The refund in practice
The refunded amount follows the scale in section 1, based on the pillow's condition. The refund is issued on the original payment method used for the order.
Timing: the refund leaves within 14 days after we receive the returned pillow, or after we receive proof of shipment if it arrives before the parcel. Then allow a few business days, depending on your bank, before the amount appears on your account.
Often, we can make it simpler. With the video requested on the form, we can very often refund you without a return: no parcel to prepare, no shipping costs to advance, and you keep the pillow. That is what we offer whenever possible.
8. Defective or non-conforming product
If the pillow you receive is defective, damaged on delivery, or doesn't match what you ordered, the situation is different: it isn't a change of mind — it is a problem we are responsible for.
In that case, the return and full refund (or exchange) are entirely at our expense. You advance nothing. Write to us at hello@thelittlenight.com with your order number and, if possible, a photo or video of the issue: we sort it out quickly.
You also benefit from the legal warranties, which are mandatory and free:
- The legal conformity warranty (articles L.217-1 et seq. of the French Consumer Code): repair, replacement, or refund of a product that is not as advertised.
- The hidden defects warranty (articles 1641 et seq. of the French Civil Code), when the product has a hidden defect that makes it unfit for use.
These warranties apply independently of our 30-night trial. For more, see our guarantee page, and our delivery page if the issue comes from transport.
9. Exchanges
Wrong size, or the size received doesn't suit your child? Write to us: if your child hasn't slept on it yet, we arrange the exchange, and exchange costs are on us. You pay nothing to receive the right pillow.
One clarification, so it's clear upfront:we can only exchange a pillow your child hasn't slept on. Same reason as for refunds: a pillow a child has spent nights on can't be offered to another family. If your child has already slept on it, write to us anyway: the refund rules in section 4 then apply, and we look together for the best solution.
If you received a defective or non-conforming pillow, same rule: exchange at our expense— we send a perfect product, with no cost to you. And if you ordered the wrong quantity, write to us: we'll find the best solution together.
10. Model withdrawal form
You don't have to use this model — a clear message is enough. If you prefer, copy and complete the text below, then send it to hello@thelittlenight.com.
- To the attention of Kyronix Labs LLC (The Little Night store),hello@thelittlenight.com:
- I hereby notify you of my withdrawal from the contract for the order of the goods below.
- Ordered on (order date) and received on (delivery date).
- Order number: (your order number).
- Customer name: (your name).
- Customer address: (your address).
- Date: (today's date).
- Signature (only if you send this form on paper).
Once we receive this message, we confirm and send you the return procedure, as explained in section 5.
11. A question?
We're here to help, without stress. If you're unsure, have a doubt about your order, or simply want us to guide you step by step, write to us.
By email at hello@thelittlenight.com, or from our Contactpage. We're happy to help.
Last updated: 3 Oct, 2026.